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When therapy chatbots get it wrong

Yannick Beierlein

Mental health chatbots have already made fatal mistakes. Unlike human therapists who have actual training, apps don't always understand the nuances, which can have deadly consequences. More control is needed.

https://p.dw.com/p/4ikpU

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Symbolbild I Therapieangebote in den sozialen Medien

Symbolbild I Therapieangebote in den sozialen Medien

Advantages of AI therapy chatbots

Advantages of AI therapy chatbots

AI chatbots are friendly, patient, and available around the clock. Users don’t have to deal with waiting times for a therapy slot. They can be very helpful, especially for less-severe psychological issues.

SHIFT

SHIFT

Can AI replace therapists?

Can AI replace therapists?

AI chatbots can help treat mild mental illnesses. But false diagnoses, the misuse of personal data, and the complete absence of human empathy can have serious consequences.

A close-up of a person's hands using a smartphone

A close-up of a person's hands using a smartphone

Can AI chatbots be used to treat anxiety disorders?

Can AI chatbots be used to treat anxiety disorders?

Cíngulo is one of many AI therapy apps that promise to improve the lives of people living with mental illness. But do they really work? One user shares her experiences.

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